Return & Refund Policy

At Soothekin, we want you to feel confident in your purchase. If you are not completely satisfied with your order, you may request a return within 30 days after receiving your item.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging.

Your return must include all original accessories, manuals, charging cables, controllers, inserts, and packaging materials. You will also need the receipt or proof of purchase.

For health and hygiene reasons, foot recovery devices that have been used or show signs of wear may not be eligible for return unless the item is defective, damaged, or incorrect.

How to Start a Return

To start a return, please contact us at:

support@soothekin.com

Please include:

Your order number
The email address used to place the order
The reason for your return
Photos or videos if the item is damaged, defective, or incorrect

If your return request is approved, we will provide return instructions and the return shipping address.

Please do not send your item back without contacting us first. Items returned without prior authorization may not be accepted.

Return Address

The return address will be provided by our support team after your return request is approved.

Please do not send returns to the original shipping address shown on the package, as it may not be our return processing center.

Return Shipping

For returns due to personal reasons, such as changing your mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping costs.

If the item is defective, damaged, or incorrect, please contact us at support@soothekin.com. We will review the issue and help make it right by offering a suitable solution, which may include a replacement, refund, or return shipping assistance.

We recommend using a trackable shipping service. Soothekin is not responsible for returns that are lost, damaged, or delivered to the wrong address during return shipping.

Return Processing

Once your return is received, we will inspect the item and notify you whether your return has been approved.

Returned items must pass inspection before a refund is issued.

If the returned item is used, damaged, missing parts, missing original packaging, or does not meet our return requirements, we reserve the right to refuse the return or issue a partial refund at our discretion.

Damages and Issues

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or if you received the wrong item, please contact us at support@soothekin.com within 7 days of delivery.

Please include your order number and clear photos or videos of the issue so we can evaluate it and make it right as quickly as possible.

Non-Returnable Items

We cannot accept returns for:

Items that have been used, damaged, or altered by the customer
Items missing original packaging, accessories, manuals, or parts
Items returned without prior approval
Gift cards
Items marked as Final Sale
Products damaged due to misuse, improper handling, unauthorized repair, or failure to follow product instructions

Exchanges

The fastest way to receive the product you want is to return the original item first. Once your return is approved, you may place a new order for the replacement item.

If you received a defective, damaged, or incorrect item, please contact us and we will help arrange a suitable solution.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at:

support@soothekin.com

If your order has not yet been processed or shipped, we will do our best to cancel it.

Once an order has been processed, packed, or shipped, it may no longer be canceled. You may request a return after receiving the item according to this Return & Refund Policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

Original shipping fees, if any, are non-refundable unless the return is due to our error, a defective item, a damaged item, or an incorrect item.

Return shipping costs for personal-reason returns are not refundable.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

support@soothekin.com

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account or credit card statement again.

Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at support@soothekin.com.

Questions

If you have any questions about returns, refunds, exchanges, or order issues, please contact us at:

support@soothekin.com