Shipping Policy

At Soothekin, every order is prepared with care to ensure that our customers receive a product that meets our quality standards.

Soothekin is a U.S.-based brand serving customers in the United States. U.S. orders are fulfilled through our U.S. shipping network and carefully prepared before delivery.

Order Processing & Quality Inspection

Every Soothekin product goes through a strict quality control process before it is shipped.

Because our products are professional red light foot recovery devices, each order must be carefully inspected before leaving our fulfillment facility. This process may include checking the product appearance, accessories, packaging, and basic function to help ensure your item arrives in proper working condition.

Please allow time for order processing, quality inspection, and packaging before your order is shipped.

Estimated Delivery Time

Most U.S. orders are delivered within 10–15 business days after the order is placed.

This estimated delivery time includes order processing, quality inspection, packaging, carrier handling, and final delivery.

Please note that delivery times are estimates only and are not guaranteed. Actual delivery time may vary depending on your location, shipping carrier delays, weather conditions, holidays, high order volume, or other circumstances beyond our control.

Shipping Area

We currently ship to the United States.

If your address is not available at checkout, we may not be able to ship to your location at this time.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 2–5 business days for tracking information to update after the tracking number is issued, as carriers may need time to scan and update the package status.

Shipping Delays

We work hard to deliver your order within the estimated 10–15 business day timeframe. However, occasional delays may occur due to carrier delays, severe weather, holidays, high order volume, incorrect shipping information, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery window, please contact us at support@soothekin.com and we will help check the status of your shipment.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Soothekin is not responsible for orders that are delayed, returned, lost, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@soothekin.com.

If your order has not yet been processed or shipped, we will do our best to update the address. Once an order has been processed or shipped, we may not be able to make changes.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us at support@soothekin.com with your order number and any relevant photos or details.

We will review the issue and work with the shipping carrier when necessary to help find a suitable solution.

Taxes and Fees

Any applicable taxes, shipping fees, or additional charges will be shown at checkout when required.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@soothekin.com.

If your order has not yet been processed or shipped, we will do our best to cancel it.

Once an order has been processed, packed, or shipped, it may no longer be canceled. You may request a return after receiving the item according to our Return & Refund Policy.

Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us at:

support@soothekin.com